Grievance Redressal Policy – Turbo Recharge
Effective Date: March 26, 2025
At Turbo Recharge, we are committed to providing a transparent, responsive, and timely redressal process for all user concerns. This Grievance Redressal Policy outlines our procedure for handling complaints and feedback related to our services.
1. Objective
This policy is established to:
- Ensure quick and effective resolution of user complaints
- Improve our services through user feedback
- Provide clear contact channels for grievance redressal
2. Grievance Officer Details
If you have any concerns or complaints, please reach out to our Grievance Officer:
👤 Grievance Officer: Yogen Basnett
📧 Email: grievance@turborecharge.com
📞 Phone: +91-8293466237
📍 Office Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)
3. Grievance Redressal Procedure
- Step 1: Raise your concern via email to support@turborecharge.com or through in-app support.
- Step 2: If unresolved, escalate the issue to the Grievance Officer with complete details.
- Step 3: You will receive an acknowledgment within 24 hours.
- Step 4: Final resolution will be provided within 7 working days.
4. Scope of Complaints
This policy covers complaints related to:
- Failed or delayed recharges
- Wallet issues or refunds
- Incorrect transaction deductions
- App-related bugs or usability concerns
- Miscommunication or improper support experience
5. Exclusions
The following will not be treated as valid grievances:
- Requests made after 30 days of transaction
- Complaints without valid transaction IDs or user identification
- Abusive or threatening language in communication
6. Review & Updates
This policy may be updated periodically to reflect changes in operations or user expectations. Updates will be published on our website/app.
7. Contact Us
For any queries, feel free to contact:
📧 Support: support@turborecharge.com
📧 Grievance: grievance@turborecharge.com
📞 Phone: +91-8293466237