Refund Policy – Turbo Recharge
Effective Date: March 26, 2025
At Turbo Recharge, we strive to ensure a smooth and successful recharge experience for our users. However, in the event of a failed transaction, we offer a fair and transparent refund process as outlined below.
1. Successful Transactions
- All successful mobile recharges, bill payments, or service transactions are final and non-refundable.
- Please double-check all details (e.g., mobile number, operator, amount) before confirming your transaction.
2. Failed Transactions
- If your recharge fails and the amount has been debited from your bank or wallet, the amount will be automatically refunded to the original payment source.
- Refunds are typically processed within 5–7 working days depending on your bank or payment gateway.
3. Duplicate Transactions
- If you are charged twice for the same transaction due to a technical issue, please contact our support team.
- After verification, the duplicate payment will be refunded within 7 working days.
4. How to Request a Refund
To request a refund (if not automatically processed):
- Email us at support@turborecharge.com
- Include your registered mobile number, transaction ID, date/time, and a brief explanation.
5. Dispute Window
- Refund requests must be raised within 3 days of the transaction date.
- Requests made after this window may not be eligible for review.
6. Refund Mode
- All refunds will be credited to the original payment method (e.g., UPI, bank, wallet).
- We do not offer cash or manual refunds.
7. Contact Us
If you have any questions or concerns regarding a refund, please contact:
📧 Email: support@turborecharge.com
📞 Phone: +91-8293466237